Acrtmatic Limited Product Warranty:
The acrylic front shroud (cover/panel/window) carries a 1-year limited warranty against cracking or breakage under normal consumer use. This warranty does not cover any scratches or damage caused by abuse or abnormal use; it only covers discoloration, cracking, yellowing or breakage of the acrylic front shroud.
1. Warranty period
Provide a defined warranty period, usually 1 year or longer. The warranty period begins on the date the product arrives at the customer. (Purchase from this website only!)
2. Warranty Content
Free Repair: During the warranty period, if the product fails due to manufacturing defects or quality problems, the manufacturer will provide free repair services.
Free replacement: If the product cannot be repaired, the manufacturer may offer a replacement of the same model or equivalent.
Repair or Replacement Terms: The conditions applicable to the warranty service usually require that the product is faulty under normal use, excluding human damage or improper use.
3. Conditions not covered by the warranty
Human damage: such as screen scratches, cracked casing, excessive impact, etc.
Natural disasters: such as damage caused by external natural factors such as lightning strikes, floods, fires, etc.
Unauthorized repair or modification: The warranty will be void if the product is not authorized for repair or modification.
Damage beyond the scope of the use environment: For example, the product is exposed to unsuitable environment, resulting in failure.
4. Warranty Service Process
Application for service: The user is required to provide the manufacturer with proof of purchase (e.g. invoice or order number) and a detailed description of the faulty product.
Repair or Replacement: After the Acrtmatic manufacturer confirms the problem, it may ask the user to send the product back to the repair center, or directly arrange for free repair or replacement.
Transportation Costs: Depending on the manufacturer's policy, transportation costs may need to be borne by the user, especially if the customer's location is far away.
5. Extended Warranty
Extended Warranty Service: Acrtmatic offers the option to extend the warranty at an additional cost to the user.
6. technical support
During the warranty period, users can enjoy technical support services to help solve problems in using the product. Technical support may include online chat, e-mail, and other forms.
7. Precautions
When applying for warranty service, users are required to provide complete information according to the manufacturer's requirements, such as description of the fault, proof of purchase, photos or videos.
Only purchases from this website are entitled to one year warranty service, for Amazon orders, please contact Amazon customer service!
Limited Warranty
Acrtmatic Limited Warranty - Valid in the USA
Limited Warranty
Specifications are subject to change without notice.
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